Refund & Cancellation Policy

Scope of This Policy

This Refund & Cancellation Policy applies unless different terms are stated in a signed quote, proposal, statement of work, service agreement, rental agreement, or other written agreement with A3 Shield.

Equipment & Product Returns

Returns of eligible, standard-stock equipment may be requested within 14 calendar days of delivery.

To be eligible for return:

• The item must be unused and uninstalled.
• The item must be in its original condition and packaging.
• All accessories, manuals, components, and packaging must be included.
• Serial numbers must match A3 Shield's sales records.
• The return must be approved by A3 Shield before the product is returned.

Non-Returnable Products

Unless otherwise approved by A3 Shield, the following items are not eligible for return or refund:

• Special-order or custom-ordered equipment
• Equipment that has been installed, mounted, programmed, configured, or activated
• Products registered or licensed to the customer
• Software licenses, subscriptions, activation fees, or digital products
• Custom-built or modified equipment
• Clearance, discontinued, or final-sale items
• Products damaged after delivery
• Products missing original packaging, accessories, or components

Manufacturer warranty rights may still apply to defective equipment.

Defective or Incorrect Equipment

If equipment arrives defective, damaged, or materially different from what was ordered, please contact A3 Shield as soon as reasonably possible.

Depending on the circumstances, A3 Shield may coordinate repair, replacement, manufacturer warranty service, or another appropriate resolution.

Manufacturer warranty terms may apply to certain products and may control the available remedy.

Installation & Professional Services

Charges for labor and services that have already been performed are non-refundable.

This includes, but is not limited to:

• Installation labor
• Cabling and infrastructure work
• System programming and configuration
• Site surveys
• Engineering or design work
• Consulting
• Troubleshooting and service calls
• Travel and trip charges
• Project management
• Remote support
• Emergency or after-hours services

If a customer cancels a project before all work has been completed, the customer remains responsible for work already performed and for costs A3 Shield has already incurred or committed to on the customer's behalf.

Project Deposits & Cancellations

Deposits may be required to reserve installation dates, procure equipment, begin engineering, or otherwise commit resources to a project.

If a project is canceled before work begins, A3 Shield will review the project for any equipment orders, vendor commitments, administrative costs, design work, scheduling commitments, or other expenses already incurred.

Any refundable portion of a deposit will be determined after deducting applicable non-refundable costs and amounts already earned or committed.

Special-order equipment and other non-cancelable vendor purchases are not refundable once ordered unless A3 Shield is able to obtain a refund from the applicable supplier.

Managed & Recurring Services

Managed services, monitoring, support plans, recurring security services, and other subscription-based services are governed by the applicable service agreement or order.

Fees for service periods that have already begun or services that have already been provided are generally non-refundable unless otherwise stated in the applicable agreement.

Cancellation notice requirements, minimum service terms, early termination charges, and other conditions stated in the applicable agreement remain in effect.

Security Guard & Staffing Services

Because security personnel and other resources may be scheduled specifically for a customer, cancellations may be subject to charges based on the timing of the cancellation and any costs already incurred.

The applicable quote, service agreement, or statement of work will control any specific cancellation requirements for security staffing services.

Equipment Rentals

Rental fees for rental periods that have already begun are generally non-refundable.

Cancellation terms for future reservations, including CCTV trailer rentals and other rental equipment, may be specified in the applicable quote or rental agreement.

Customers remain responsible for applicable damage, loss, late-return, delivery, pickup, or other charges under the rental agreement.

Approved Refunds

When a refund is approved, A3 Shield will generally issue the refund to the original payment method.

Processing times may vary depending on the payment method, financial institution, and payment processor.

Requesting a Return, Cancellation, or Refund

To request a return, cancellation, or refund, please contact A3 Shield LLC through the contact information provided on our website.

Please include:

• Customer or company name
• Invoice, order, or project number
• Product or service involved
• Reason for the request
• Product serial number, when applicable
• Any supporting photographs or documentation, when relevant

Contract Terms

If a signed quote, proposal, statement of work, service agreement, rental agreement, or other written agreement contains refund or cancellation terms that differ from this policy, the terms of that agreement will control to the extent permitted by applicable law.

Applicable Law

Nothing in this policy is intended to limit or waive any rights or remedies that cannot legally be waived under applicable federal, state, or local law.

A3 Shield reserves the right to update this Refund & Cancellation Policy from time to time. Changes will apply prospectively from the effective date of the updated policy.